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Frequently Asked Questions

Do you offer rentals outside of the summer months?

Our primary season is May through August.  We offer very limited options and only under certain conditions from September to April.  Please email  to inquire. We offer limited office hours outside of the summer season, so thank you for your patience.

Is there a minimum charge for rentals?

Yes, there is a minimum rental charge for both pick up and delivery orders (plus delivery charges).

Do I need someone to come and look at my yard before setting up the tent?

It is usually not necessary for our team to look at your yard before setting up the tent. As long as there is enough space (the size of the tent plus 5-10' feet all around) and no conflict with utilities (below or above ground: hydro, sewer, etc) or other obstacles (such as trees, fences, etc.) then the tent should be fine. Please keep in mind that the stakes will go about 3 feet into the ground. If you have any questions about potential issues in your yard, please contact us and we will assess if tent set-up is possible.

Do all tents come with walls?

Yes, all tent rentals include a full set of windowed sidewalls (unless otherwise requested), which can be used or not at the customer`s discretion. There is the possibility of other arrangements (subject to availability and fees), such as solid sidewalls or partition walls inside the tent.

What happens if it rains?

Normally, your tent installation will proceed as scheduled. If the weather is severe and poses a danger to our staff, we will wait for the weather system to pass before proceeding. When planning out the location for your tent, please watch for low areas that may pool water.

What if I have a problem during the rental of a tent?

Prior to your rental date, you will receive an email with a phone number to call in case of urgent concerns with your tent.  We offer 24/7 emergency service.

What is your largest tent?

We have many sizes and configurations of tents, subject to availability. Our tents start at 20’ x 20’ and go up to our largest tent at 48’ x 202’.

Do you have flooring for your tents?

We are excited to offer tent flooring. It is possible to cover the floor area of the tent with an interlocking grey plastic floor tile. We also can install dance floor to cover the area. Please note that a reasonably level surface is required, and the flooring will lie with the lay of the land.

Are there places in the tent to hang decorations from?

Yes, there are several options for hanging decorations in the tent. The tents have centre poles, as well as rope that runs around the entire perimeter of the tent. Decorations can usually be hung between these points. One popular option is to rent our string lights or patio lights and hang them around the perimeter of the inside of the tent and/or between the centre poles of the tent.

Can you set up and take down tables, chair and lights for us?

For a fee, we can provide setup service for tables, chairs, and lights. Otherwise, it is the customer`s responsibility to set up these items. NEW: After your event, our team will stack all the tables and chairs.  This Fold'n'Stack service is included in your rental.

Can the tent be set up on asphalt/concrete?

Usually the tent can be set up on asphalt. It will require making holes in order to put the tent’s stakes in the ground, which we will repair after the tent comes down. An additional fee applies for install on asphalt. We can not install on concrete surfaces, or if you do not wish to have holes made in the asphalt.

Can I install the tent myself to save money?

We do offer the option of self-install on our smaller tents (20' wide) only, which saves you the set up portion of the rental fee. These tents must be picked up and returned by the customer which also saves you the delivery fee.

When will my tent be delivered?

Typically, tents are delivered by 5PM of the day the day before your event and picked up the day following your event.  This date will be shown on your Rental Agreement.  However, this is subject to our delivery schedule and the tent may be delivered up to 3 days earlier.  You will receive a call from our scheduling manager with a delivery time window.  The tent will be removed on or after the end date shown on your Rental Agreement. Please let us know if it is urgent to have the tent removed within a certain timeframe. 

For example, a Wednesday event will mean that the tent will be delivered by 5PM Tuesday, and picked up on Thursday or later. Since we are closed on Sundays, for a Saturday/weekend rental, the tent will usually be installed Friday, and picked up Monday. Additional or different arrangements can be made (such as specific delivery times and extra days of rental), however, these arrangements are subject to availability and fees.

What do I need to do in order to reserve my order?

Orders are reserved through confirmation of the order with our office, signature of the Quote and Rental Agreement and payment of the Non-Refundable, Non-Transferable Retainer as shown on your quote.

What is your delivery charge?

Delivery of installed tents within the R.M. of Springfield is complimentary with an installed tent rental. All other locations incur a delivery fee, as do deliveries that do not include an installed tent within the RM of Springfield. The delivery fee will be shown on your quotation.

Can I change my numbers closer to the date?

We would advise that you let us know as soon as possible regarding changes to the order. Reductions and cancellations must be made at least 30 days before the event, otherwise you will be invoiced in full for those items. Reductions may not result in a lower total invoice than the amount of the non-refundable retainer. Additions are subject to availability at all times. Short notice requests may incur a rush fee, if we are able to accommodate.

What if I need to cancel my order?

We will require written confirmation of your cancellation. If you cancel 30 days or more prior to your delivery date, the non-refundable retainer is retained by us. Within 30 days of the rental, you are responsible for payment in full of your order, even if you cancel your order in full.

How many people fit in a tent?

Our tents are listed with a recommendation of how many people fit comfortably, seated either theatre style, at round tables, and at rectangular tables. However, it is important to also consider space for a head table, caterers, dance floor, bar, or other activities that may require room. 

These recommended numbers DO NOT take into account any extra space that may be required by any Public Health Orders that may apply.

Can I make a payment online?

Yes! We accept Interac E-Transfer payments through your online banking. E-Transfer payments should be sent to and include your Order or Quote #. This email is set up for automatic deposit, and should not require you to create a password.  If there is a password, please call to provide it - do *not* email passwords for security reasons.  

Where can I read your Rental Conditions?

Our full Rental Conditions can be found here.

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